Kindly give us at least 48 hours notice Wednesday-Saturday, if you need to reschedule, change the duration of your session, or cancel an appointment. This allows us ample time to schedule another client. Missing, cancelling, changing the duration or rescheduling an appointment within less than 48 hours will result in a fee assessed at 50% of the missed appointment. This will be added to your balance and charged at the time of your appointment. We do send out email or text confirmations if you choose to opt in, please add your appointments to your calendar.
Changes to Your Service: Additionally, for any changes to the duration of your service please give us up to 2 days notice. All of our services are booked by and charged according to the amount of time you book and not for the service type. For example, if you book a 3 hour session in advance and update it to a 60 min session at the time of your service, it will be treated as a last minute cancellation since we are unable to fill that additional time last minute.
Clients who fail to show for appointments may be asked to pre-pay for future services and pay 50% of the service that was missed. We give everyone the benefit of the doubt, and understand things do come up. However, we will no longer be able to accommodate you if this should happen multiple times.
$50 Deposit to Reserve
In order to accommodate and be respectful of all our customers, we want to minimize last minute cancellations and no-shows by requiring a $50 deposit to go towards a two hour or more booked service. If a last minute cancellation or no show should occur, the $50 will be non-refundable.