Salon Policies


 

We want to contribute to a better world and our salon is a microcosm of this vision. Courtesy and respect, generosity and kindness are essential ingredients. To provide the best possible environment for our customers and excellent working conditions for our team, please read and be aware of our policies below:  

YOUR APPOINTMENT

When to Arrive
Please plan to arrive at least 5 minutes prior to your appointment to allow time for parking, our check in process and taking a few moments to relax and enjoy our salon amenities.

Late Arrival Policy 
We like to be on time for all our clients. To ensure this, we may need to shorten your service time if you are late for an appointment. The price of your full session will apply.

Cancellations
Please give us 48 hours notice, if you need to reschedule, change the duration of your session, or cancel an appointment. Missing, cancelling, changing the duration or rescheduling an appointment within less than 48 hours will result in a fee assessed at 50% of the missed appointment.

Changes to Your Service:  Our services are booked by and charged according to the amount of time you book and not for the type of service. For example, if you book a 3 hour session in advance and update it to a 60 min session at the time of your service, it will be treated as a last minute cancellation since we are unable to fill that additional time last minute.  

No Shows
Clients who fail to show for appointments may be asked to pre-pay for future services upfront and pay 100% of the service that was missed. 

Service Deposit

In order to accommodate and be respectful of all our customers, and our team's time, we want to minimize last minute cancellations and no-shows by requiring a 50% deposit for all services booked that will go towards your service. This deposit is non-refundable, if a last minute cancellation or no show should occur. Upon booking, you will receive an automated text from our booking system with a link to complete your deposit - this link is active for 30 minutes and will automatically cancel your appointment if it is not completed prior to expiration.

Pre booking

We require a credit card on file to book a future reservation at the time of your check out to secure your session. 

 

AT THE SALON 

COVID-19 Vaccines Required

All customers are required to be fully vaccinated. Please upload your Vaccine card at the time of your booking. Masks are optional unless you are coughing, sneezing, sniffling - even if you feel you have allergies acting up we would rather be safe than sorry and we appreciate your cooperation! 

Let us know if you’re unable to get vaccinated due to health reasons. 

If you have any COVID, Flu symptoms you are required to reschedule your service. If you have been exposed to someone that has tested positive, or have traveled internationally in the last 14 days please present a negative test result prior to your service, or you will be required to reschedule. 

Personal Items 
We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories.

Cell Phones
To give you the full attention you deserve and to provide a relaxing environment for everyone, we request that you turn your cell phones to vibrate or silent and converse in our waiting area or outside.

Children
For their safety and for the comfort of other guests, children under 8 years old, who are not receiving a service, must be supervised by an adult not receiving a service. During our COVID guidelines, we will have to ask that any children not receiving a service stay at home. 

This is a Professional Salon Establishment
Any service provider who feels that a customer is behaving inappropriately or disrespectfully is authorized to stop the treatment immediately. We believe in creating mutually respectful relationships, and have the right to refuse any service. 

Drug & Alcohol abuse 

We do not allow any drugs or alcohol in our salon or on our premises, please do not come in the salon intoxicated. This impacts your stylists ability to deliver the desired outcome. If you are under the influence and not able to behave appropriately, we will ask you to leave and you will be charged for the full price of your session.  

Forms Of Payment Accepted
We gladly accept Mastercard, Visa, American Express, Debit Cards, Googlepay, Applepay and Gift Certificates. We are cashless 

Gratuities

Tips are not included in the service, and are appreciated. Customarily, clients tip their service providers 20%.  

Green Circle Salon

A $3 fee is added to your service for our sustainability and PPE fee. This covers fees to recycle hair, color disposal, metals, plastics, PPE and more.  

SERVICES & PRODUCTS

Our Services

We aim to give you the best possible salon experience. With this in mind, it’s good to remember that no treatment, cut, or color will look the same on two different people. Care, maintenance, and pricing are also considerations. Customizing your services is an essential part of what we offer.

Our service providers take the time to listen to you and assess what would work best for you within your schedule and budget.

Our providers are well-trained and knowledgeable and if they feel that a certain style or service will not work well for you, they may decline to perform that service, but will offer other solutions to meet your needs and expectations.

If you are dissatisfied with your service,  for any reason, please let us know, our team will go the extra mile to make it right for you. We do not offer refunds on services.

Color Correction Form

We use high quality products and the healthiest options we can source to provide beautiful hair color. However, this is a chemical process and results may vary from person to person. Please read our release form carefully and sign before your fashion and or correction services. 

Note: We suggest a clarifying treatment for your first visit to remove any metals or build-up that may prevent the color from processing correctly.

Our Products

We only source products from ethical companies, small businesses that are local, women owned and/or or minority- owned. and contribute to charity or community programs. All products we carry meet these strict guidelines:

Product Returns or Exchanges
All product returns must be within 30 days.  A full refund will be issued for unopened products; store credit will be issued for opened products.
*Hair brushes and tools are not returnable.*

Click Here for more info on Returns 


We aim for excellence and welcome your constructive feedback! You can email us at Info@letemhaveitsalon.com or speak with us in person.