LOVE Is our Core Value

We have a zero tolerance policy for any hate speech, discrimination, racism, homophobia or disrespect of any kind. We reserve the right to ban anyone from our business who violates our code of conduct. 

Personal Items 
We are not responsible for loss or damage to personal articles including clothing or accessories. Please be mindful in your attire when receiving a color service.

Cell Phones
To give you the full attention you deserve and to provide a relaxing environment for everyone, we request that you turn your cell phones to vibrate or silent and converse in our waiting area or outside.

Children
For their safety and for the comfort of other guests, children under 10 years old, who are not receiving a service, must be supervised by an adult not receiving a service. Our salon is not suitable to service children under 10 years old.

Drug & Alcohol abuse 

We do not allow any drugs or alcohol in our salon or on our premises, please do not come in the salon intoxicated. This impacts your stylists ability to deliver the desired outcome. If you are under the influence and not able to behave appropriately, we will ask you to leave and you will be charged for the full price of your session.  

Forms Of Payment Accepted
We gladly accept Mastercard, Visa, American Express, Debit Cards, Google Pay, Apple Pay and Gift Certificates. We are cashless 

Gratuities

Tips are not included in the service, and are appreciated. Customarily, clients tip their service providers 20%.  

Green Circle Salon

A $3 fee is added to your service for our sustainability program. This covers fees to recycle hair, color disposal, metals, plastics & more.  Learn more about how our salon waste is repurposed here.

Our Services

We aim to give you the best possible salon experience. With this in mind, it’s good to remember that no treatment, cut, or color will look the same on two different people. Care, maintenance, and pricing are also considerations. Customizing your services is an essential part of what we offer.

Our service providers take the time to listen to you and assess what would work best for you within your schedule and budget.

Our providers are well-trained and knowledgeable and if they feel that a certain style or service will not work well for you, they may decline to perform that service, but will offer other solutions to meet your needs and expectations.

If you are dissatisfied with your service, for any reason, please let us know within two weeks of your appointment, our team will go the extra mile to make it right for you. We do not offer refunds on services.

Cancellation Policies 

Please give us 48 hours notice, if you need to reschedule, change the duration of your session, or cancel an appointment. Missing, cancelling, changing the duration or rescheduling an appointment within less than 48 hours will result in a fee assessed at 50% of the missed appointment. 

Changes to Your Service:  Our services are booked by and charged according to the amount of time you book and not for the service type. For example, if you book a 3 hour session in advance and update it to a 60 min session at the time of your service, it will be treated as a last minute cancellation. 

No Shows

Clients who fail to show for appointments may be asked to pre-pay for future services upfront and pay 100% of the service that was missed. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@letemhaveitsalon.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@letemhaveitsalon.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as brushes, makeup). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping policy

All orders are processed within 2 business days (Sundays-Tuesdays and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Some things are out of our control, but we will do everything in our ability to get your order out as soon as we can. If you need your order expedited, please opt for expedited shipping, you can also text or call us at 720-638-4619 to let us know. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $5.50 flat rate shipping within the US. 

Free standard shipping for orders $75 and up.

Shipping option	Estimated delivery time	Price
Expedited	2-3 days	$6.90 0-1lb
Expedited	2-3 days	$9.90 1-5lb
Standard Flat Rate	5-8 days	$5.50

In-store pickup

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. 

We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are10-7PM on Wednesday-Friday and 10-6PM on Saturday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: Canada 

Shipping charges for your order will be calculated and displayed at checkout. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Let Em Have It Salon is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within the standard shipping of 5-8 days of receiving your shipping confirmation email, please contact us at Info@letemhaveitsalon.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

All product returns must be within 30 days. A full refund will be issued for unopened products; store credit will be issued for opened products.

Click HERE for a list of all our salon policies 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@letemhaveitsalon.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at Info@letemhaveitsalon.com